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Personalized Hearing Care, Thoughtfully Delivered
Hearing Care in Biddeford, Centered on You
OUR APPROACH
Hearing Care That Starts with Listening
Some people come to us after years of quietly struggling — turning up the TV, asking people to repeat themselves, feeling left out of conversations they used to enjoy. Others come simply because they believe hearing is part of staying healthy and want to know where they stand.
A Starting Point Rooted in You
Wherever you are in your hearing health journey, that is exactly where we start — with you. Not just your test results, but your daily life, your relationships, and the goals that matter.
Committed to Your Success
From there, we build a treatment plan around what is most meaningful to you, and we stay with you every step of the way until it feels right. No rushed appointments. No one-size-fits-all solutions. Just honest, unhurried care focused on helping you hear better.
OUR STORY
Independent Care. Genuine Expertise. Built Around You.
Casco Bay Hearing was founded on a simple but important belief — that hearing health is fundamental to overall wellbeing, and that everyone deserves access to care that is thorough, honest, and genuinely personalized. We serve the Biddeford community and surrounding areas with a concierge approach to hearing care — unhurried appointments, evidence-based clinical best practices, and treatment plans built around each patient's hearing needs, lifestyle, and goals. Because we understand that life doesn't always fit into a 9-to-5 schedule, we offer extended hours to make quality hearing care accessible to working individuals and busy families. We also believe that hearing care doesn't happen in isolation. We collaborate actively with physicians and other healthcare professionals, because your hearing health is connected to your overall health — including your cognitive wellbeing, your social connections, and your quality of life.
Clinical Excellence
Hearing Care That Goes Further Than You'd Expect
Comprehensive Hearing Evaluations
Our comprehensive hearing evaluations go beyond the basics — incorporating speech-in-noise testing to understand how you hear in both quiet settings and the complex, real world environments where hearing matters most. Every recommendation that follows is thoughtful, precise, and built around you.
Communication Assessments
How you communicate in the real world tells us as much as any test result. We evaluate your listening experience across the situations that matter most to you — conversations with family, busy social settings, workplace demands — so your care is built around your actual life, not just your audiogram.
Treatment Plan Recommendations
Your evaluation results are just the starting point. We take the time to understand what hearing means to you — the conversations you don't want to miss, the situations where you want to feel confident — and build a treatment plan around that. Every option is explained clearly and honestly, with your goals, lifestyle, and budget all taken into consideration, so decisions feel informed and never rushed.
Real Ear Measurement Verification
Hearing aids only work as well as they are programmed — and programming based on averages often misses the mark. Real Ear Measurement verifies that your hearing technology is delivering exactly the right sound for your unique ears, not an estimate. It is the gold standard in hearing aid verification, and at Casco Bay Hearing it is included at every single fitting, without exception.
Continuous Support
Hearing well is not a one time appointment — it is an ongoing relationship. As your life changes, your hearing care should too. We provide continued follow-up, fine tuning, and routine maintenance to make sure your hearing stays at its best, for the long term.
Tinnitus Support
Guidance and hearing technology based strategies that may help reduce the perception of tinnitus and improve overall listening comfort. When helpful, care is coordinated with additional resources and other appropriate providers to support the broader hearing health picture.
Every recommendation begins with you — your goals, your lifestyle, and what hearing means to your daily life.
Your Journey to Better Hearing
WHAT TO EXPECT AT CASCO BAY HEARING
From your first conversation to long-term care, every step is designed around you — unhurried, thorough, and focused on what hearing means to your daily life.
Expert Fitting with REM
Initial Consultation
Before anything else, we listen. We take the time to understand your hearing history, your daily listening challenges, and what matters most to you — so that everything that follows is built on a clear and complete picture of your life, not just your symptoms.
Every hearing aid fitting at Casco Bay Hearing includes Real Ear Measurement verification — ensuring your devices are precisely calibrated to your unique ears, not programmed to an average. The result is hearing technology that performs the way it should, from day one.
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Comprehensive Hearing Evaluation
A thorough evaluation including speech-in-noise testing to understand how you hear across both quiet and real world listening environments — because how you hear at a dinner table or in a crowded room matters just as much as what we measure in the clinic.
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Ongoing Care
Your hearing needs will evolve over time, and your care should too. We provide scheduled follow-ups, fine tuning, and routine maintenance to make sure your hearing continues to support your life — for the long term.
Care is never rushed and recommendations are always guided by your goals, preferences, and day‑to‑day listening needs.
Musicians and Performance-Focused Care
Your hearing is your most important instrument. Musicians and performers have listening demands that go far beyond everyday hearing — nuanced sound perception, tonal balance, and the ability to hear yourself and others with precision, whether in rehearsal or on stage. We offer hearing care designed specifically around those demands. From hearing preservation strategies to carefully selected hearing solutions that honor musical detail and fidelity, our approach balances protection with performance — so your long-term hearing health never comes at the cost of your sound.
PERSONALIZED HEARING CARE
MEET JACQUELINE
Jacqueline Stagg is a licensed Hearing Instrument Specialist with extensive experience in comprehensive hearing evaluations, real ear measurement verification, and individualized hearing care for a wide range of patients and listening needs. She is known for her unhurried, thorough approach — taking the time to truly understand each patient's lifestyle, communication goals, and personal priorities before making any recommendations. Jacqueline approaches hearing care as both a clinical science and an art — known for approaching each patient's challenges with curiosity and creativity, and for finding solutions that are as individual as the people she serves. No two patients are the same, and she believes the most meaningful outcomes come from care that truly reflects that. In addition to her direct patient care clinical work, Jacqueline has mentored hearing care providers across the country — bringing a breadth of experience and a commitment to current clinical best practices to every patient she serves here in southern Maine.
24 West Cole Rd. Suite 102, Biddeford, ME 04005
Email Us
hello@cascobayhearing.com
Call or Text
Call: (207) 494-3005 | Text: 207-383-1777
WE'RE HERE TO LISTEN
Taking the first step is simple. Whether you have questions about your hearing, want to learn more about our services, or are ready to schedule — we'd love to hear from you.